Your products are great but your customer service / delivery / logistics are pretty bad. After completing my purchase I received tracking number email, but the tracking just says "No tracking information exists for this consignment".
Then Sander Veldwijk promises to make enquiries (9 days ago) and never gets back to me.
My emails firstname.lastname@example.org requesting and update remain unanswered.
So two weeks after paying for my order I have no idea if it's even been shipped or when it might be shipped.
I think I kiss my money good bye and write this off as bad experience.